Hello,
You have ordered Xantia suspension strut tops and we thank you for that.
Some of you already have received these strut tops, some of you are still waiting for them.
After several feedbacks received from our members, and after our initial visual control that led us to eliminate strut tops that looked visually unsatisfying, we demand you NOT TO use strut tops you received. If you already fitted them on your car, please mount the original ones back.
The steel quality of some strut tops looks problematic. If it is for now only a source of leaks for some parts, we are afraid that this quality issue on the batch we have received might have more serious consequences (internal cracks, potential strut top breakdown).
This is for us a technical, moral, but also legal risk, that exceeds by far what we considered at first when starting this project. We aimed at solving a problem that concerns us all, and not creating a new one.
This is of course very bad news for you and for us, and it's with a heavy heart that we send you this mail.
Being a club of volunteers, that's a very difficult moment to overcome, especially financially.
Some cars whose strut tops were close to breakdown are left in a delicate situation.
The next shipment wave, scheduled this week, has been cancelled.
Our provider, 3RG, will recall all parts and will refund us upon reception.
We ask you therefore to send back all strut tops you might have received, to Meca Place, a company who did logistics for us :
MECA PLACE
2, rue Gustave Eiffel
10430 Rosières-près-Troyes
FRANCE
+336 74 60 70 81
Please indicate us the amount of shipping fees and we will cover them when we will refund the transaction.
If you wish an immediate refund, it is possible. Please contact us by mail to request it.
However, given the amount of money invested in this project, we won't be able to refund all orders immediately. We would be grateful if you could leave us some time, so that we can sort this out with our provider.
If you wish, despite all risks, to keep your strut tops, or receive the ones you ordered, we won't refund your order and we will send you a letter of discharge : you will explicitely accept all risks related to these potentially faulty parts.
In that case, please answer to this email to let us know.
We are sincerely sorry about this situation, especially after such a long delay. We will of course keep you posted as soon as possible about what comes next.
Previous batches of our provider and long-term feedbacks over several years had convinced us; this batch was not right.
If a new opportunity comes, with better quality insurance, you can count on us to let you know.
With our kindest regards, and all our excuses,
The ACTIVA CLUB Board.